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cdc https://www.oliveiraoliveira.com.br/blog Notícias - Fagner Oliveira Tue, 25 Jan 2022 23:37:23 +0000 pt-BR hourly 1 https://wordpress.org/?v=7.1.4 https://www.oliveiraoliveira.com.br/blog/wp-content/uploads/2022/01/cropped-3-32x32.png cdc https://www.oliveiraoliveira.com.br/blog 32 32 Comprei o produto e não chegou. E agora? https://www.oliveiraoliveira.com.br/blog/2022/01/19/comprei-o-produto-e-nao-chegou-e-agora/ https://www.oliveiraoliveira.com.br/blog/2022/01/19/comprei-o-produto-e-nao-chegou-e-agora/#respond Wed, 19 Jan 2022 16:28:33 +0000 https://www.oliveiraoliveira.com.br/blog/?p=47 Comprar pela internet tem suas vantagens, mas também envolve riscos. Um deles é o atraso na entrega do produto. 

Para evitar essa dor de cabeça, o primeiro passo é verificar com atenção o prazo estipulado pela loja e avaliar se ele atende às suas necessidades. Lembre-se que, em geral, o período indicado são de dias úteis. 

Se apesar de todos os cuidados o produto não for entregue no prazo estipulado, é recomendável que o consumidor entre em contato com a loja o quanto antes para comunicar o problema e cobrar providências.

O atraso na entrega caracteriza descumprimento de oferta, de acordo com o artigo 35 do CDC (Código de Defesa do Consumidor). Nesse caso, o consumidor pode exigir entre: o cumprimento forçado da entrega; outro produto equivalente; ou desistir da compra e restituir integralmente o dinheiro já pago, incluindo o frete, e eventuais perdas e danos decorrentes da demora. 

O cliente pode fixar um prazo razoável para que o fornecedor resolva o problema (2 dias, por exemplo). Caso a questão não seja solucionada amigavelmente, entre em contato com o nosso escritório que poderemos ajudar você a resolver essa grave demanda.

Fagner Oliveira & Oliveira Advogados

WhatsApp (21) 98547-5751

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